Return Policy

We accept return requests within 7 days of delivery. After this period, no requests will be entertained. Please note that discounted/sale products and promotional items are not eligible for return.

Products will only be accepted if they are in their original packaging, unused, unopened, and sealed, with the invoice, warranty details, and tags intact. Opened or used products will not be accepted.

Returns are applicable only in cases of:

• Damaged or defective items.
• Incorrect product received.

We strongly recommend recording an unboxing video at the time of opening your package, which may be required as proof in case of damage, missing items, or incorrect delivery.

Returns will not be accepted for reasons such as “size of the bag is small,” as all product specifications are clearly mentioned on our website.

Exchange Policy

Exchanges are accepted only for damaged, defective, or incorrect products, provided the request is raised within 48 hours of delivery.

If the correct product has been delivered but the customer still wishes to exchange, the item must be couriered back to our address Shutter No 1 Ground Floor, Plot A-11, Survey No:615 & 617, Industrial area, Moula Ali, Hyderabad, Telangana, at the customer’s own cost. All necessary shipping details must be provided by the customer, and the return courier charges will be borne by them.

Exchanges will only be approved after the returned product is received in original, unused, and sealed condition. If an exchange is not possible due to unavailability, a refund will be initiated.

Please note: Our policy covers only manufacturing defects. Damages caused by mishandling, falls, or rough usage are not covered.

Shipping Policy

Orders are usually shipped within 24–48 hours of order confirmation. Delivery takes 4–7 days after dispatch, depending on the location. Please note that delivery dates cannot be guaranteed, as they may vary due to courier delays, weather conditions, or unforeseen circumstances. A delay of 1–2 days may occur in such cases.

Shipments are not dispatched on Saturdays, Sundays, or public holidays. Once your order is shipped, you will receive an email notification with a tracking number.

If your order shows as “Delivered” but you have not received it, please notify us within 24 hours. We will not be able to process requests raised beyond this period.

We take no responsibility for goods signed by anyone other than the customer at the delivery address provided at the time of order.

If there is an issue with your shipment (incorrect address, unavailability of product, etc.), our customer support team will contact you.

For queries, please contact us at support@smilykiddos.com or call +91 76800 04000 (Monday to Saturday, 10:00 AM – 5:00 PM).

Refund Policy

At Smily Kiddos, we strive to ensure complete customer satisfaction with every purchase.

Refunds are applicable only in the following cases:

• Damaged or defective products
• Incorrect product deliveries
• When an exchange is not possible due to product unavailability

Refunds will be initiated only after the returned product passes our quality verification process.

Mode of Refund:

All approved refunds will be issued in the form of a gift voucher equal to the refund amount. This applies to both:

• Online payments
• Cash on Delivery (COD) payments

Processing Time:

Gift vouchers will be processed within 24 hours of refund approval.

Gift Voucher Terms:

• Gift vouchers can be used for future purchases on our website.
• Each gift voucher is valid for 6 months from the date of issue.
• Gift vouchers are non-transferable and cannot be exchanged for cash.

For any questions or assistance regarding refunds or gift vouchers, please contact our customer support team.

Cancellation Policy

• Orders may be cancelled before dispatch without charges.
• In case of prepaid orders, if the order has been shipped, cancellations are considered case by case, with a 50% cancellation charge.
• Refunds for cancellations will be processed within 48 business hours, subject to bank timelines.

Please note:

• Only regular-priced products are eligible for refunds. Sale/discounted items cannot be refunded.
• Damages caused during delivery must be reported within 24 hours of receiving the product, along with proof of purchase and an unboxing video.
• The brand reserves the right to make the final decision on all refund and replacement cases.